If you or your students are suffering from a poor WIFI connection, please try the following:
1. This may be the most common issue with Student Connectivity: You MUST confirm your student is using Google Chrome if they are on a computer. To do this ask your student to go to the right side of their Web Browser and click on the 3 Dots in the right corner and select New Incognito Window*. A good indication they are NOT using Google Chrome, this option will not be available for them to see as it does not appear in Safari, Edge or Firefox.
*A New Incognito Windows Opens up a new Google Chrome Window and removes all Extensions that may have been added by the owner of the computer. It is recommended to use ‘Incognito Mode’ for the best Virtual Music Lesson Experience.